Privacy policy

Effective November 2, 2026. Theamo is published by Pawel Kilian.

The short version

Theamo has no accounts and no advertising. The app has no analytics and sends us nothing about you. The website counts visits (pages, country and device type) with Cloudflare Web Analytics, which sets no cookies and keeps no personal data about visitors. We do not receive your sources, passwords, viewing history or any other personal data. Everything the app needs is stored on your device.

What Theamo stores on your device

• The sources you add: server addresses, playlist addresses and usernames.
• Your passwords and Plex sign-in tokens, in the system Keychain.
• Your settings, favorite channels and reminders.
• A cached copy of your channel list and of the program guide for the channels you use, and when each was last refreshed, so the app opens quickly without downloading everything again. You can clear it in Settings.
• Which Theamo Pro plan you have, as last confirmed by the App Store, so Pro does not switch off while you are offline.

Debug log (optional)

If you turn on Settings, Advanced, Troubleshooting, Capture debug log, Theamo keeps a log of what it loads and plays, with timings and error messages. Passwords, tokens and account names in links are removed before a line is saved. The log stays on your device and is never sent anywhere unless you share it yourself. Turn it off or clear it in the same place.

Problem reports

Only if you choose to send one, with Settings, Help, Report a problem in the app or the form on the website. A report contains what you typed, an optional e-mail address, the app version and build, the device model, the system version and the language. If you switch it on in the app, it also contains the app's log of the last two days; stream addresses, user names, passwords, tokens, e-mail addresses and MAC addresses are removed from the log before it leaves the device and again when it arrives.

A report is sent to a server run by the developer and becomes an issue in a private repository on GitHub. A log or a picture you choose to send is part of that issue; a picture is kept in the same private repository. Reports are only used to find and fix problems and to answer the sender. To have a report deleted, write to [email protected].

On the website form, Cloudflare Turnstile checks that the visitor is not a bot, so Cloudflare may process that check.

How long a report is kept: the e-mail address is deleted 90 days after you sent it. A log or a picture is deleted 90 days after the problem is closed. The report itself is erased 12 months after the problem is closed (its text and every comment are removed). If you ask us to delete a report sooner, we do it at once.

We use a report because we have a legitimate interest in finding and fixing problems; the optional e-mail address and the optional log are used only because you chose to send them, and you can withdraw that by writing to us.

Reports are stored on GitHub and, for the website form, checked by Cloudflare. Both are based in the United States; they handle the data under the European Commission's standard contractual clauses.

Who the app talks to

Theamo connects only to services you choose to use:

• Your IPTV provider, playlist and guide addresses. The app sends them the requests needed to list channels, play streams and fetch the guide. Your provider's own privacy policy applies to what they see.
• Plex, if you link it. The app contacts plex.tv to sign you in and list your Plex Home profiles, your Plex Media Server to browse and play your library, and Plex's watchlist service to show and change your watchlist. It reports watch progress to your server so that Continue Watching stays in step. You can turn that off in Settings.
• IntroDB, for Plex titles whose server has no skip marks. The app asks IntroDB (api.introdb.app), a community list, for the intro, recap and credits times of a film or an episode, and sends only its IMDb number and, for an episode, the season and episode; like any request it sees your public IP address. Nothing is asked for a title your Plex server has marked. You can turn it off in Settings, Watching.
• HDHomeRun. The app talks to your tuner on your local network. If you tap "Find on my network", it asks SiliconDust's directory (api.hdhomerun.com), which sees your public IP address in order to answer.
• Channel logos and artwork are loaded from the addresses in your guide and library data.

Purchases

Theamo Pro is sold through the App Store, and promo or offer codes are redeemed there too. Apple handles payment and keeps the records. We never see your name, card or Apple ID. The app asks the App Store on your device whether you own Pro. With Family Sharing, Apple decides who in your family can use it.

Apple TV Top Shelf (optional)

If you use the Top Shelf, Theamo saves the names of the channels and programs it will show, and pictures for them, in a folder that only Theamo and its Top Shelf extension on the same Apple TV can read. Nothing is sent anywhere. Everyone in the room can see the Top Shelf; "Show program titles" hides the titles.

iCloud sync (optional)

If you turn on iCloud sync (a Pro feature), your sources, favorites, reminders, settings and Plex profile choice are stored in your own iCloud account through Apple's key-value storage, so your devices can share them. Passwords and Plex sign-ins travel through iCloud Keychain. We cannot read any of it. Turn sync off in Settings to stop.

Notifications

Reminders are local notifications created on your device. Nothing is sent to a server to deliver them.

Your rights

If you are in the European Economic Area, the United Kingdom or Switzerland, you can ask us for the personal data we hold about you (it is what a problem report contains), ask us to correct or delete it, object to our using it, or take back a consent you gave. Write to [email protected]; we answer within one month. You can also complain to the data protection authority where you live. Giving us a report is always your choice; the app works the same without it.

Children

Theamo is a general-purpose player and is not directed at children. What you can watch depends entirely on the sources you add.

Changes

If this policy changes, the new version will be posted on this page with a new effective date.

Contact

Questions about privacy: [email protected]